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Great Clips® Gift Card Terms and Conditions

Last updated: June 2025

 The following Great Clips Gift Card Terms and Conditions (the “Gift Card Agreement”) describe the terms and conditions that apply to and govern your purchase, acceptance and use of both the Great Clips physical Gift Card and the Great Clips Great Card (collectively, the “Gift Cards”). This Gift Card Agreement is a binding and legal contract between (a) you (referred to herein as “you” or words of similar import or as the “Gift Card Owner”), (b) Great Clips, Inc., the franchisor of the Great Clips franchise (“Great Clips”), and (c) the issuer of the Gift Card or the issuer’s assignee (collectively, including any assignee, the “Issuer”). By purchasing, accepting or using a Gift Card, you agree with Great Clips and the Issuer (if not Great Clips) to be bound by the terms of this Gift Card Agreement and the Great Clips franchise Privacy Policy, which policy can be found at www.greatclips.com/privacy-notice (the “Privacy Policy”). If you do not agree with any of the terms of this Gift Card Agreement or the Privacy Policy, do not purchase, accept or use a Gift Card.

Important: Please read this Gift Card Agreement carefully. This Gift Card Agreement includes, among other things, a limitation of liability clause, a change in terms provision, a binding arbitration clause, and a waiver of class action provision. If you do not agree with any of the terms of this Gift Card Agreement, do not purchase, accept or use a Gift Card.

About the Gift Card

Great Clips and its franchisees market and sell two types of Gift Cards. One is called the “Great Card”, and that name appears on the face of that type of Gift Card. The Great Card is marketed to be used exclusively for haircuts. The other Great Clips Gift Card is not marketed under a particular name (other than Great Clips) and is marketed to be used for all Great Clips’ products and services. This Gift Card Agreement applies to both types of Gift Cards.

Your Gift Card is a closed-loop instrument, which means it is only redeemable or usable for purchases from participating franchisees of Great Clips (each, a “GC Franchisee”). Your Gift Card is a limited-value and limited-use card. It is not a debit or credit card, an asset account, a deposit account or linked to a deposit account. It is not a bank issued card. It is not subject to overdraft protection or depository insurance. It does not bear interest.

About Gift Certificates

GC Franchisees may issue gift certificates at individual Great Clips® salons. Certain GC Franchisees may issue terms and conditions specific to their gift certificates, and in that case, their terms and conditions apply. If the GC Franchisee that issued the Gift Certificate did not issue the related terms and conditions, the terms and conditions of this Gift Card Agreement apply to that gift certificate to the extent not prohibited by law. For full terms and conditions related to gift certificates, please contact the specific Great Clips® salon where the gift certificate was purchased.

Gift Card Issuer and Sole Obligor

The Issuer of a Gift Card is sometimes Great Clips, or its assigns, or is sometimes a GC Franchisee or its assigns. Only the Issuer of the Gift Card is liable to the Gift Card Owner with respect to that Gift Card. Unless Great Clips is also the Issuer of the Gift Card, Great Clips has no obligation or liability to the Gift Card Owner under or in connection with the Gift Card. Similarly, unless the seller of the Gift Card is also the Issuer of that Gift Card, the seller has no obligation or liability to the Gift Card Owner under or in connection with that Gift Card. The Issuer is the sole obligor to the owner of the Gift Card. You can identify the initial Issuer of a Gift Card by reading the legal notice on the back of the Gift Card, where the initial issuer of that Gift Card is named. If you are unsure who is the Issuer of your Gift Card, please call Great Clips Customer Service at 1-800-473-2825. 

An Issuer may delegate or assign its Issuer obligations with respect to a Gift Card to a third party (an “assignee”) at any time without notice to the Gift Card Owner and without recourse (i.e. without retaining any liability with respect to the Gift Card). In that case, the assignee becomes the Issuer and thus the only party that is obligated to the Gift Card Owner with respect to that Gift Card, and the party that assigned or delegated its Issuer obligations is released from those obligations. You agree to the foregoing type of transaction, including the release, and acknowledge that it shall be treated, if and to the extent necessary, as a novation under which the party to which the Issuer obligations have been delegated or assigned is the only obligor to you.

Purchasing Gift Cards

Gift Cards can be purchased only at authorized and participating GC Franchisee salons in the United States and Canada and at Great Clips approved third party sellers or resellers, and are only valid if obtained from an authorized and participating GC Franchisee salon or Great Clips approved third party seller or reseller. Gift Cards purchased in the United States will be denominated in U.S. Dollars. Gift Cards purchased in Canada will be denominated in Canadian Dollars. Gift Cards are not valid if obtained from unauthorized sellers or resellers, including Internet auction sites.

Gift Card Purchase Warnings

Gift cards are popular consumer products, but they are targets for fraud and scams perpetrated by fraudsters and scammers designed to entice targets to buy a Gift Card. For more on fraud visit stopgiftcardscams.com. Be vigilant. Do not purchase a Gift Card unless you are purchasing it as a gift or for your personal use. Furthermore, if anyone insists you buy a Gift Card for use to make a payment, then do not purchase the Gift Card. To the extent permitted by law, the Issuer is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Gift Card.

Gift Card tampering is a major fraud scheme. Fraudsters remove a card from a sales rack, tamper with the packaging, steal the card number, scratch the PIN pad, steal the PIN, replace the PIN pad, and return the card to the rack. They then wait until a purchaser buys the card. When it is activated, they use the stolen card numbers to drain the card and its value resulting in the purchaser holding a valueless card. Be vigilant. When buying a Gift Card, examine the packaging. Do not purchase a Gift Card if any part of the card, its packaging or security features appear to be removed, ripped, damaged or otherwise tampered with.

Balance Inquiry and Technical Issues with Your Card

For a balance inquiry, please call 1-800-929-1809 or visit https://www.greatclips.com/gift-card-balance or any authorized and participating Great Clips salon in the United States or Canada. The balance you receive when inquiring over the telephone or online is an estimate only. In most cases, the balance is adjusted 24 hours after you make a purchase, but there may be occasions when the balance adjustment is delayed.

If you are experiencing any technical issues with your card, please contact Great Clips Customer Service by phone at 1-800-473-2825 or by email at [email protected].

Reloading Your Gift Card

Gift Cards are not reloadable. 

You may not have more than $350 in value on any Gift Card at any time, and no more than $350 may be associated with any one Gift Card in a single day. This means that the activity on any one of your Gift Cards cannot exceed $350 over the course of a day. The total value you may load onto all of your Gift Cards, together with the value of any new Gift Cards that you may purchase, may not exceed $350 on any given day. There is a minimum amount that you may load on any Gift Card at any given time, and that amount is typically $5. Great Clips may change any of these amounts at any time without notice to you.

If you use a credit or debit card to purchase your Gift Card, an authorization process will occur for the amount of your purchase transaction ("Transaction") prior to charging your credit or debit card. The authorization process will validate the credit or debit card number, status, available credit or funds and billing information to ensure that it matches with the information the bank or card company has on file. Your bank may attempt to contact you for additional information prior to authorizing the Transaction amount.

For credit cards, once an authorization is received, you may notice a decrease in your available credit line. Your bank may hold this dollar amount from your credit line or available balance for a short period of time determined by the policy of your bank before your Transaction is fulfilled. For debit cards, your bank may pre-authorize a charge to your deposit or checking account and place a temporary hold on the funds before your Transaction is fulfilled. Regardless of whether you use a credit or debit card to purchase a Gift Card, your card will be charged only upon fulfillment of your Transaction. Although Gift Cards are not able to be returned or cancelled once purchased, if your Transaction is cancelled before it is fulfilled, Great Clips will request an authorization reversal on your behalf. Reversal times may vary. We recommend contacting your bank or credit card company to learn about their authorization and authorization reversal policies.

No Refunds

Gift Cards are not refundable or redeemable for cash unless required by law. You may not return or cancel your Gift Card after it is purchased.  

Resale Prohibited

You may not sell a Gift Card or otherwise barter for its exchange. However, you may transfer a Gift Card to another person for no monetary consideration as a gift.

Redemption

Gift Cards are redeemable for salon products and services at any participating GC Franchisee salon in the United States (when the Gift Card is denominated in U.S dollars) and Canada (when the Gift Card is denominated in Canadian Dollars). Gift Cards are redeemable ONLY up to the available balance of the Gift Card. If you want to use your Gift Card to make purchases of salon products or services in excess of the balance, you must combine the use of the Gift Card with another acceptable form of payment.

Gift Cards are not redeemable online or to purchase another Gift Card and are not redeemable towards previously purchased goods or services.

No Expiration/No Fees

Gift Cards do not expire, and no inactivity fees or service fees apply to Gift Cards.

Risk of Loss

Risk of loss and title passes for a physical card to the Gift Card purchaser upon delivery of a physical Gift Card to the purchaser or designated recipient. Unless prohibited by law, risk of loss and title passes for a virtual or digital card to the Gift Card purchaser or designated recipient when a virtual Gift Card is clicked by the sender as sent.

Neither Great Clips nor the Issuer (if not Great Clips) shall be responsible for Gift Cards that are lost, damaged, stolen, destroyed, or used without your permission. Safeguard your Gift Card. You are responsible for the transactions using your Gift Card. You should treat your Gift Card like you treat cash.

Gift Cards will not be replaced if lost, damaged, stolen, destroyed, or used without your permission.

Unauthorized Transactions

The Issuer, and any GC Franchisee if not the Issuer, has the right to refuse to honor any Gift Card and/or limit the use of any Gift Card or Gift Card balance if the GC Franchisee reasonably believes that the use is unauthorized, fraudulent, violates this Gift Card Agreement or is otherwise unlawful, and the GC Franchisee considers such action appropriate to limit its risk. If the GC Franchisee reasonably believes that any Gift Card or Gift Card balance was sourced or derived from fraud or other unlawful means, it may, in its or their sole discretion, cancel all impacted Gift Cards and retain all related Gift Card balances without notice to you. In addition, Great Clips and the GC Franchisee may use retained Gift Card balances to the maximum extent permitted by law to help offset their liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load Gift Cards.

Limitation of Liability

GREAT CLIPS, WHETHER OR NOT THE ISSUER, AND THE ISSUER (INCLUDING ANY ASSIGNEE OF THE ISSUER) AND ITS AND THEIR RESPECTIVE AFFILIATES (COLLECTIVELY, “GC PARTIES”) MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY GIFT CARD INCLUDING, WITHOUT LIMITATION, ANY

EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND THE SOLE LIABILITY OF ANY GC PARTY, SHALL BE THE REPLACEMENT OF THAT GIFT CARD.

UNLESS PROHIBITED BY LAW, YOU AND THE GC PARTIES AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT AND ACTUAL DAMAGES AND NEITHER YOU NOR ANY GC PARTY WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

Unclaimed Property

If you do not use your Gift Card for a certain period of time, the Issuer may be required to remit the remaining Gift Card balance to a state under the state’s unclaimed or abandoned property law. Although your Gift Card does not expire, if the Issuer is obligated to remit the remaining balance of your Gift Card under a state’s unclaimed property law, the Issuer and any other GC Party would be released from any further liability or obligation with respect to your Gift Card by operation of law and you may be required to contact the state’s unclaimed property administrator to attempt to recover your unused Gift Card balance. For information about escheat and unclaimed property, visit www.unclaimed.org.

Governing Law

Except as expressly provided by the “Arbitration Agreement” (as defined and which appears below), the laws of the State of Minnesota, without regard to its principles of conflict of laws, shall govern this Gift Card Agreement and use of your Gift Card. You also agree that the United Nations Convention on Contracts for the International Sale of Goods (1980) and Uniform Computer Information Transactions Act (UCITA), as adopted by any state, are specifically excluded from application to this Gift Card Agreement.

MANDATORY BINDING INDIVIDUAL ARBITRATION​ AND CLASS ACTION WAIVER.

Please read these arbitration and related waiver provisions (the “Arbitration Agreement”) carefully. They affect legal rights that you may otherwise have and require individual final and binding arbitration of most disputes instead of resolution in court. The Arbitration Agreement is part of the Gift Card Agreement. By accepting and agreeing to the terms of the Gift Card Agreement, you are also accepting and agreeing to the terms of the Arbitration Agreement.


This Arbitration Agreement will, with limited exception, require you, the Issuer and/or the GC Franchisee, as applicable (individually and collectively, the “Applicable Entity”), to submit "Claims” (See Section 1 below) against each other to binding and final arbitration on an individual basis. This means from your perspective that you will not be able to bring a class, collective, or representative lawsuit in a court of law before a judge or jury or to appeal decisions concerning any dispute that may arise that is covered by the Arbitration Agreement. Instead, you are agreeing to submit any such dispute solely on your own behalf to an impartial arbitrator.

You and the Applicable Entity agree as follows:

  1. APPLICABILITY OF ARBITRATION AGREEMENT: This Arbitration Agreement applies to all claims or disputes (whether in contract, tort or otherwise) between you and any Applicable Entity regarding, arising out of or relating to the Gift Card Agreement, including this Arbitration Agreement or your Gift Card (“Claims”). 

  2. INFORMAL RESOLUTION OF CLAIM: You and the Applicable Entity agree to first attempt to resolve any Claim informally as described in this Section 2. This means that neither you nor the Applicable Entity may start a formal arbitration proceeding for at least 60 days after one party notifies the other party of a Claim in writing. As part of this informal resolution process, you must describe the basis of your claim in writing and submit that description to us via hand delivery or first-class mail at Great Clips, Inc. 4400 West 78th Street, Suite 700, Minneapolis, MN 55435, Attn: Legal Department, Corporate Counsel, as part of your notice to us of your Claim. Great Clips will forward your written notice of a Claim to the Applicable Entity. 

  3. WE AGREE TO ARBITRATE: If the Claim is not resolved informally within the time and as otherwise provided in Section 2 of this Arbitration Agreement, you and the Applicable Entity will resolve the Claim through final and binding arbitration in accordance with this Arbitration Agreement, with two exceptions as the exclusive way to resolve the Claim. First: to the extent you have in any manner violated or threatened to violate our intellectual property rights (for example, trademark, trade secret, copyright, or patent rights), or to the extent that you believe the Applicable Entity may have violated or threatened to violate your intellectual property rights, the Applicable Entity or you may bring a lawsuit solely for injunctive relief to stop intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described above. Second, you may bring any matter within the jurisdiction of a small claims court or similar court in which you seek less than $10,000 in a small claims court or similar court on an individual basis without a class action and without any request for injunctive relief. 

  4. WHAT IS ARBITRATION: Generally, arbitration is more informal and less expensive than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case is decided by a neutral arbitrator. 

  5. WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all Claims be resolved by arbitration in accordance with this Arbitration Agreement. If any litigation should arise between you and the Applicable Entity in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE APPLICABLE ENTITY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge, and you agree that the sole and exclusive jurisdiction for resolving that dispute shall be in either the state courts of Hennepin County, Minnesota or the United States District Court for the District of Minnesota. YOU ACKNOWLEDGE THAT YOU UNDERSTAND THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE. 

  6. GOVERNING LAWS AND RULES: This Arbitration Agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16. The arbitration shall be administered by JAMS Mediation, Arbitration and ADR Services (“JAMS”) and shall be conducted before a single arbitrator using JAMS’s Streamlined Arbitration Rules and Procedures. For more information on JAMS and/or JAMS Rules and Procedures, you may visit the JAMS Website. 

  7. LOCATION OF ARBITRATION: The arbitration required by this Arbitration Agreement shall be held at a location determined by JAMS under its rules and procedures (provided such location is reasonably convenient to you), or at such other location as may be mutually agreed to by you and the Applicable Entity. 

  8. SCOPE OF ARBITRATOR’S AUTHORITY: The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of the Gift Card Agreement, including this Arbitration Agreement and formation of this Arbitration Agreement, including the arbitrability of any claim that all or any part of the terms of this Arbitration Agreement are void or voidable. The arbitrator shall apply Minnesota law consistent with the FAA and all applicable statutes of limitations and shall honor all claims of privilege recognized at law. The arbitrator’s decision shall be based on and limited by the terms of the Gift Card Agreement. Without limiting the generality of the foregoing, the arbitrator will not have the authority to award indirect, special, consequential, treble, or punitive damages. 

  9. FEES: Payment of all filing, case-management, administrative, hearing, and arbitrator fees will be governed by the JAMS’s rules and fee schedules. 

  10. MISCELLANEOUS; CHOICE OF COURT: With the exception of the Waiver of Class Action section that immediately follows this paragraph, if any part of this Arbitration Agreement is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the JAMS rules and procedures, then the remainder of this Arbitration Agreement shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the Waiver of Class Action section that immediately follows this paragraph is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Agreement shall be null and void, and no party shall be entitled to arbitrate their Claim. In such event, you agree to bring any and all claims arising out of or related to the Gift Card Agreement, including this Arbitration Agreement, in either the state courts of Hennepin County, Minnesota or the United States District Court for the State of Minnesota. 

Waiver of Class Action

In addition to the Arbitration Agreement appearing above, the Applicable Entity and you further agree to pursue or arbitrate any Claim only on an individual basis and hereby waive any right to bring, participate in, demand money, or to assert any other form of relief in or from any class action or other form of representative, consolidated, or collective proceeding. In addition, no party may bring a Claim on behalf of any other individual, and no arbitrator hearing any Claim may: (a) without the consent of all parties, combine more than one individual’s claim or claims into a single case; (b) order, require, participate in, or facilitate production of class-wide contact information or notification of others of potential claims; or (c) arbitrate any form of a class, collective, consolidated, representative, or private attorney general proceeding. This means that you will not be able to bring a class action, collective case, or representative lawsuit in a court of law before a judge or jury or in the arbitration proceedings before an arbitrator. Without limiting the generality of the foregoing, this waiver also applies in any action required to be resolved by a court in accordance with Section 1 (Applicability of Arbitration Agreement) and/or Section 8 (Scope of Arbitrator’s Authority).

Change in Terms

Great Clips reserves the right to modify, add or remove any of the terms contained in this Gift Card Agreement at any time in its discretion for the limited purposes of (a) making modifications in limitations of use; (b) describing courses of action in the event the Great Clips Gift Card program is terminated, (c) clarifying existing terms and conditions, (d) addressing changes in information such as but not limited to links, or (e) to implement other changes made in good faith provided that such other changes do not include (i) the addition of an expiration date, (ii) the application of new fees regarding the use or non-use of the Gift Cards, (iii) a change to the Arbitration Agreement, or (iv) a change to this Change in Terms clause. These changes will be made by posting such information online at https://www.greatclips.com/gift-card-terms-and-conditions. By using a Gift Card after the posting of new or changed Gift Card terms and conditions, you are agreeing to comply with and be bound by the new or changed Gift Card terms and conditions.

You agree that we may provide notice to you, including disclosures and amendments to this Agreement, by electronic means including notice posted at https://www.greatclips.com/gift-card-terms-and-conditions.

Survival of Terms

Should the terms of this Gift Card Agreement, or any part thereof, be determined by any court, tribunal, arbitrator, or agency to be unenforceable, void, or voidable, or should any court, tribunal, arbitrator, or agency refuse or decline to enforce these terms and conditions or any part thereof, the remainder of these terms and conditions and all parts of it shall remain in effect, valid, and enforceable to the maximum extent permitted by law.

Gift Card Program Termination

In the event the Great Clips Gift Card program is terminated, instructions to Gift Card Holders will be provided by notice given in accordance with this Agreement.

Inquiries by Gift Card Holders

For questions, you can contact Great Clips Customer Service by phone at 1-800-473-2825 or by email at [email protected].

Acknowledgement

YOU ACKNOWLEDGE THAT YOU UNDERSTAND THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS GIFT CARD AGREEMENT INCLUDING, WITHOUT LIMITATION, THE AGREEMENT TO ARBITRATE.